Frequently Asked Questions
Everything you need to know about our thoughtfully designed lifestyle collections.
What is KINTO's shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and free standard shipping is available on orders over a certain threshold depending on your location.
How do I care for my glassware and ceramics?
Most of our products are microwave and dishwasher safe. However, we recommend checking the specific product page or the packaging for detailed care instructions to ensure the longevity of your items.
What is your return policy?
We accept returns for unused items in their original packaging within 30 days of delivery. Please note that shipping fees for returns are the responsibility of the customer unless the item arrived damaged.
Are KINTO products BPA-free?
Yes, all KINTO tumblers, bottles, and plastic accessories are made from high-quality, BPA-free materials to ensure safety and a clean taste.
Can I purchase replacement parts for my coffee brewer or tumbler?
We offer a selection of replacement parts, including silicone seals, lids, and glass carafes, to help you maintain your KINTO products for years to come.
Do you offer international shipping?
Currently, we ship to a wide range of countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.